Frequently Asked Questions
Everything you need to know about your western wear order.
What is your return policy on cowboy boots?
We accept returns on unworn boots within 30 days of purchase. Boots must be in their original packaging and show no signs of wear on the soles; we recommend trying them on carpeted surfaces only.
How long does shipping take for custom hats?
Standard shipping for in-stock items takes 3-5 business days. For custom-shaped hats or out-of-stock sizes, please allow 7-14 business days for processing and delivery.
Do you offer international shipping?
Yes, Henderson's Western Store ships worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I know what size belt to order?
For the best fit, we recommend ordering a belt that is two inches larger than your waist size. For example, if you wear size 34 jeans, a size 36 belt is usually the perfect fit.
Are your leather products authentic?
Absolutely. We pride ourselves on sourcing only high-quality, authentic leather and exotic skins for our boots, belts, and saddles, ensuring durability and traditional western style.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.