Returns & Exchanges
At Henderson's Western Store, we want you to be completely satisfied with your purchase. If your boots don't fit or your gear isn't right, you can return or exchange unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Gear
Carefully place the unworn items in their original packaging, ensuring all tags are attached and boot boxes are protected inside a shipping carton.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous tracking barcodes.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing